Today marks 175 DAYS since my ZOMBIX ONLINE account was permanently banned.

For 175 days, I have been waiting for a proper explanation and a final resolution.

I have posted about this issue repeatedly. I have contacted support. I have followed the procedures I was given. I was told that my account was related to a Pass refund and that the case required a manual review by the developers.

I was also told that this matter would be handled months ago.

Months have passed.

175 DAYS have passed.

And I am still receiving no meaningful answer.

At this point, I need to ask the forum administration directly:

WHY ARE MY MESSAGES BEING IGNORED?

If my account violated a rule, tell me exactly what rule was violated and provide a clear explanation.

If the ban was caused by a refund issue, explain exactly what happened and what amount is involved.

If my account is still under review, tell me the actual status of the review.

If my account cannot be restored, tell me clearly and officially why.

But leaving a player waiting indefinitely without a proper response is not an acceptable resolution.

I AM REQUESTING A FINAL RESPONSE

I am formally requesting one of the following:

1. RESTORE MY ACCOUNT
If the account can be restored, restore it and provide me with access.

2. PROVIDE A DETAILED EXPLANATION
If the permanent ban will remain, provide the specific reason, the relevant violation, and the basis for the decision.

3. RESOLVE THE FINANCIAL SIDE OF THIS CASE
Provide me with a complete record of the payments and purchases associated with my account and clearly explain what happens to any remaining balance, paid content, or other amounts connected to the account.

I reserve my rights under applicable consumer and contract law, including the rights available to me under Turkish consumer legislation, where applicable.

If this matter continues without a substantive response, I will consider pursuing the appropriate formal complaint and dispute-resolution channels available to me, including the Turkish Consumer Arbitration Committee (Tüketici Hakem Heyeti) and, where applicable, other legal remedies.

This is not a threat.

It is a formal request for a resolution after 175 DAYS of waiting.

I have been patient.

I have given more than enough time for this matter to be reviewed.

I AM ASKING FOR A CLEAR ANSWER NOW.

Restore my account, or explain clearly and officially why you refuse to do so.

Please do not respond with another generic message telling me to wait.

175 days is already far beyond a reasonable waiting period from my perspective.

If additional information or documentation is required from me, tell me exactly what you need and I will provide it.

But I will no longer accept silence or indefinite waiting.

Account ID: 4 634 231
Server: 3
Game: ZOMBIX ONLINE

FINAL REQUEST: PLEASE HAVE AN ADMINISTRATOR / DEVELOPER REVIEW THIS CASE AND PROVIDE A SUBSTANTIVE RESPONSE.